Our website address is: https://biggsopticians.co.uk

At Biggs Opticians we hold various pieces of information about you including your name and
address, date of birth and clinical details such as the state of health of your eyes, your spectacle
and/or contact lens prescription, and copies of any letters we have written about you or received
from other professionals, such as your doctor.

You are entitled to a copy of this information.

If you wish to see your records, please contact Lorna Biggs at Biggs Opticians, 68 High Street, Deal, Kent
CT14 6HE and we will respond as quickly as possible and in any case are required to do so within
one month.

If you require independent advice, contact the Information Commissioners Office at
www.ico.gov.uk.

We adhere to the guidelines of the College of Optometrists and the Data Protection Act and will not
pass any of your personal information to a third party without your consent unless there is a clear
public interest duty to do so. You will need to provide us with your consent if you wish us to pass
your information to another optometrist.

If you are an NHS patient, we are obliged to provide the portion of your record that relates to NHS
services to authorised persons within the NHS (who are in turn subject to a duty of confidentiality)
if they request this. This is usually to confirm that we have provided the NHS services that we have
been paid for, and to improve quality of care. It is also possible that the NHS may contact you to
ask if you have received services (such as a sight test or spectacles) as part of this monitoring.

The bases for processing personal data fall under one of the following categories:
– For the provision of healthcare
– For legitimate interests
– For the performance of a contract with the data subject

Within the practice we may use the information to analyse trends, or to audit our performance.

This enables us to monitor and improve the quality of care that we offer you.

Wherever possible (i.e. if we do not need to know who an individual patient is) we will only analyse trends from anonymised information.

We retain the data in accordance with the recommendations made by the College of
Optometrists.

This is currently a period of 10 years (or in the case of a child, until their 25th
birthday, whichever is later)

If any data we hold is inaccurate, this will be corrected promptly on request. In certain
circumstances you can request that we erase your data which we will do where this would not
prevent us meeting our legal and regulatory obligations.

Should you have cause for complaint, it is always our policy to resolve this at practice level, but if
this is not carried to your satisfaction, you have the right to complain to a supervisory authority as
outlined in our complaints procedure.

If you have any queries about this please contact us and we will be happy to help.